Support

Email us

Write to hello@buyermining.com. That is the whole system. There is no ticket number to quote and no phone menu to sit through. One person reads that address and answers it.

We reply within one business day, Monday to Friday, Mountain Time. If your question needs us to go and look at something, the first reply tells you when the real answer is coming rather than leaving you waiting on silence.

What to put in the email

None of this is required. It is the difference between a first reply that helps and a first reply that asks you three questions.

• Your website address. Almost every question we get is about a specific site, and we cannot look anything up without it.
• What you were trying to do, and what happened instead.
• A screenshot, if something on screen looked wrong.

Billing and your subscription

Care plan subscribers have a billing page of their own. You can update the card on file, download past invoices, change your billing details, or cancel, without going through us:

Open your billing page. Enter the email address you paid with and it sends you a link.

A cancellation there takes effect at the end of the month you have already paid for, not the moment you click it, so you keep what you bought. If you would rather we handled it, email us and we will.

Two questions you can answer without writing

• "What is my score now?" Run the free AI Readability Check again. It is instant, free, and there is no limit on how often you run it.
• "What did you actually change on my site?" Every Setup and every Care month ends with a one-page note listing exactly that. Search your email for it first, and ask us for another copy if it is not there.

What we do not offer

No phone line, no live chat, and no support outside business hours. We are a one-analyst shop and we would rather not promise what we cannot keep. If something is genuinely urgent, put the word urgent in the subject line and we will treat it that way.

Who you are writing to

Buyer Mining LLC, a Colorado limited liability company. The same person who runs your analysis answers your email, so you never have to explain your account to someone new.